REFUND & EXCHANGE POLICY

At Loose, your satisfaction means everything to us.

We stand behind the quality of our pieces and want you to feel confident with every purchase.

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If your item arrives damaged, defective, or incorrect, please contact us immediately via whatsapp at +961 71 132 003.

We’ll evaluate the issue and arrange a refund or exchange as needed. Your experience matters, and we’re here to make it right.

To initiate a return, please reach out before sending anything back. Once your return is approved, we’ll share the return instructions and shipping label.

Note: Items sent back without contacting us first will not be accepted.

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We accept exchanges within 3 days of receiving your order. To be eligible:

1. Item must be new, unworn, unwashed, and in its original condition.

2. All tags must be attached and packaging must be intact.

3. Items must be returned in a clean and sellable condition.

Once received and approved, we’ll process your exchange.

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Once we receive and inspect your return, we’ll let you know if it’s approved. If so, your refund will be issued to your original payment method.

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